2019-20 OHL SEASON UPDATE FAQ
Updated March 27, 2020 at 8:30am
Have OHL games been cancelled?
At this time, OHL regular season and playoff games HAVE been cancelled. Please see below for ticket refund policy.
I have Owen Sound Attack tickets for a game that is currently cancelled. What should I do?
Please hold onto your tickets for potential future use. We will update everyone once we have our policy in place in the coming days.
What is the Attack’s ticket refund policy?
On March 23rd, we announced the following ticket refund policy for the cancelled home games during the 2019-20 OHL regular season.
Season Tickets – Season Ticket Members will be provided a credit against their 2020-21 season ticket membership. If the current member has decided not to renew, we will offer a refund of the same. Season Ticket members will be asked to complete the form included in their renewal packages to specify which option they want.
Single Game Tickets – Walk-up purchaser will have the opportunity to either put it in a flex card they can use in the future for tickets or will be provided a refund via the purchase method. They will be required to bring their tickets in to the box office to complete the refund. Those who purchased their tickets through the online system will be provided a refund directly onto their credit card.
Group Tickets – These will be refunded either by cheque or on the method of payment used to purchase. Our group sales coordinator Matt Christie will be in contact with each group upon our office re-opening to process this refund.
Suite Rentals – Matt Christie or Greg Hoddinott will contact you by email in the coming days to discuss your options.
Is the Attack Office, MacVicar & McComb Sutton Realty Attack Box Office and Attack shack open during this time?
Due to the closure of the Harry Lumley Bayshore Community Centre, the Attack office, MacVicar & McComb Sutton Realty Attack Box Office and Attack Shack are all closed until at least April 3rd. Members of the front office staff are working from home, with periodic access to their email, however, have no access to the office voicemail.
With the Attack office closed will we still receive information regarding season ticket member renewals for the 2020-21 season?
The Attack is working hard to get season ticket member renewal packages out to all members by mail. However, the office closure has slowed this process. We hope to have them all in the mail to you by May 4th at the latest. The season ticket member page is updated with the appropriate information and can be found at the following link.
Will the early bird deadline remain the end of May like it has been in previous years?
The Attack have CHANGED the early bird deadline for season ticket members to take advantage of reduced rates for the 2020-21 season. Season ticket members will NOW expected to be PAID IN FULL by Tuesday, June 30th, 2020 to be eligible to receive the discounted rates.
Can I make online purchases on the Attack Shack website?
Yes, you can make purchases on the Attack Shack website, however, until the office re-opens nothing can be processed. All orders received while we are closed will be processed upon our return. Your credit card will not be charged until we fulfill your order.
While the office is closed, how do I contact members of the organization?
During this time the best way to contact our staff is through email. It may take a little longer than normal for the team to respond, so please be patient. For a list of contact information for the team please click here.